Cloud-Based Solution which is Easy to Configure & Use

With technology becoming an integral part of every business today, Information Technology & Services have become the key essential aspect to achieve business goals. But with multiple end-users (employees) and Infrastructure (application, hardware, etc.), timely service & incident management is a challenge. Thus, IT service & asset management have emerged as “must to have” for business.

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Key Features

Incident Management

Measure Service Desk Performance

Asset Lifecycle Management

Multi-level Task Assignment

Configuration Management

Status Monitoring

Benefits

Information at your fingertips

Easy to Use & Setup

Gamified Service Desk

Filter Tasks

Automate with Ease

Proactive ITSM

Usage of GCR IT Service & Asset Management

Usage of GCR IT Service & Asset Management

  • Project Management
  • Self Service Portal
  • Service Catalog
  • Asset Management
  • Asset Auto Discovery
  • SLA Management

The Complete Cloud-Based Solution

At, GCR Cloud, we offer our clients the latest & state-of-the-art digital Management of IT Asset-related incident is simplified with our Incident Management Solution. Users can create, assign, and follow up till resolution. Tickets can be generated via Self Service portal, phone, email or contacting IT agent in person. Round robin feature assigns the ticket to the next available agent and auto email notification is shared. Automatically convert incident solutions to knowledgebase articles, & improve service desk productivity by setting canned responses for similar requests.

Ready to transform? Contact us today at +91-9324031818 to experience the Cloud-based IT Service & Asset Management

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